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New York Furniture & Home guarantees 100% satisfaction!!! |
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- If you are not 100% satisfied with your item, you have 10 days to return the item to New York Furniture & Home in new condition and original packaging. You, the customer, are responsible for return shipping. Once the merchandise is received at our warehouse and inspected, we will refund the purchase price (not including shipping) less a 20% re-stocking fee. Your credit will be processed within 1 week.
- We will not charge a fee on canceled orders that have not been processed! We normally process all orders within 24 hrs.
- It is important that you inspect the furniture for damages upon delivery, if an item is found defective, we will repair or replace it at no cost to you, If the damage is found after the delivery service leaves, we can still repair or replace that item but we will charge you for the delivery service.
- All Storage beds, Captains beds, Chest of Drawers , Wardrobes, Closets and other special orders are not returnable because these items are custom made.
- Mattresses are not returnable once removed from plastic bag, . Mattresses that have never been removed from original bag can be returned up to 7 days after date of delivery. There is a 20% restocking fee that will apply for any new returned mattress.
- If due to arrangements of your home it is difficult to maneuver a piece of furniture in narrow halls, doorways, stairwells, etc…we cannot be responsible for damage to the furniture, floors, or walls. We cannot be held responsible if your order does not fit into your home. You cannot refuse or return your order for this reason. If you have purchased from us a special assembly package, all the furniture must be inspected immediately upon assembly completion for damage. Only at this time can a damage claim be filed.
- It is solely the responsibility of the customer to transport returned merchandise to the store. We can arrange a delivery service to pickup merchandise that needs to be returned or exchanged for an additional fee which is paid directly to the delivery service. For a quote, please call (718) 522-3004
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