At New York Furniture & Home customer service and interaction is always our first priority. If you need a question answered about our extensive product line, are looking for a specific product, need an order updated, please contact us for quick professional service. It is not only our goal to provide excellent customer service and information, but also allow you a pleasurable, unique experience so that next time you are looking for Furniture and accessories you will come back to us!

Please don't hesitate to find out what we can do for you!!!!!

Customer Service Hours: 11AM - 6PM EST. 7 Days a week
Phone: 718-522-3004
Email info@ny-furniture.com

Frequently Asked Questions

Ask your own questions by calling 718-522-3004 or sending us an email at info@ny-furniture.com.

Q: What kinds of payment do you accept?

A: We accept the following forms of payment - Pay Pal, Visa, Master card, Discover and American Express and You may call us at 718-522-3004 to make payment arrangements over the phone.

Q: Will my credit card be billed as soon as I submit my order?

A: No, your card will not be billed until we confirm pricing, shipping and availability.

Q: Can I order by phone?

A: Yes. Call customer service 11AM - 6PM EST. 7 Days a week,

Q: Is it safe to use my credit card on line?

A: Yes. We use Secure Sockets Layer Standards from the moment you start your order all the way though the shopping and billing process.

Our Secure Layer (SSL) encryption technology makes all your information unreadable to a third party when it is in transit from your computer to ours. If you are still not comfortable using you credit card on line you may order any item over the phone by calling 718-522-3004 between the hours of 11:00AM and 6:00 PM EST.

Q: Do you ever have sales?

A: Yes, most of our furniture is always sold at sale prices

Q: Where are you located and what can I expect to find if I visit your showroom?

A: New York Furniture & Home is located in downtown brooklyn, 135 lawrence st, 11201. We carry selected sofa beds, platform beds, futons, coffee tables, dining tables, bar sets, and lots of other fun stuff, like rugs, vases, wall art & more. Of course we have tons of catalogs for almost everything else that has to do with home furnishing. We've seen it all... and choose to sell only the best.

Q: Is there a guarantee on your products?

A: All of our products are guaranteed to be free of defects in materials and workmanship or from shipping damage.

The warranties on these products do not cover normal wear and tear or damage from misuse of the products.

Q: How much assembly is required?

A: This is RTA furniture. (Ready to be Assembled). Few products are as simple to assemble as these. Directions are clear and an allen head tool is provided. Arrangements can be made to have your furniture assembled as well. Please contact us for details.

Q: What is your return policy?

A: New York Furniture & Home guarantees 100% satisfaction on all products!!! If you are not 100% satisfied with your item, you have 10 days to return the item to New York Furniture & Home in new condition and original packaging. You, the customer, are responsible for return shipping. Once the merchandise is received at our warehouse and inspected, we will refund the purchase price (not including shipping) less a 20% re-stocking fee. Click here for more details

Q: How do you ship and what are the shipping charges?

A: Free Shipping in New York City!

We ship items that are in stock immediately. Items, that are not in stock take 1-2 weeks to order. Storage beds and captain beds are made to order within 1 week. Shipping is FREE within Manhattan, Brooklyn, Queens, and parts of the Bronx and Staten Island. Assembly & walk ups are not included. Curbside delivery only. Click here for more on shipping.

Q: Do you ship internationally?

A: Yes. However, international shipping as well as shipping to Hawaii and Alaska can be prohibitively expensive. As with any other shipping inquiry, we will find the most convenient and least expensive means of getting you the products you need.

Q: What if I have freight damage?

A: It is important that you inspect the furniture for damages upon delivery, if an item is found defective, we will repair or replace it at no cost to you, If the damage is found after the delivery service leaves, we can still repair or replace that item but we will charge you for the delivery service.

Q: Can't Find Your Item?

A: Please do not hesitate to contact us in the event you cannot find your item. We will be happy to help you with your request. We can be reached at 718-522-3004, Monday-Sunday 11AM- 6 PM EST. or email info@ny-furniture.com

Q: Can you send me a catalog?

A: Our website is our catalog. If you don't see what you are looking for. Our Internet Representatives are happy to answer any of your questions and help you find the products that best meet your needs. We can be reached at 718-522-3004, Monday-Sunday 11AM- 6 PM EST. or email info@ny-furniture.com

Privacy Statement

New York Furniture & Home firmly believes in your privacy and the security of your personal information. We are committed to using any information you give us in a responsible manner.